We make project management software actually work inside UK practices
Implementation that gets used, not just installed. Ongoing support beyond go-live.
Why We Exist
Most project management software is sold like a finished product. It isn't.
The default setup doesn’t reflect how a real practice runs. Workflows are generic, fields are wrong, integrations are half-finished, and the team gets trained on features they’ll never use. Six months later, half the practice is back on spreadsheets, and the directors still can’t see margin in real time.
We exist to close the gap between configured and adopted.
That means understanding how your practice actually works before we touch the software, building the system around your real jobs and stages, training role by role rather than feature by feature, and staying with you after go-live. Adoption happens in the weeks after launch, not on the launch day itself.
The platforms we recommend are the ones we’ve seen actually work inside UK practices. All integrated with your accounting platform.
Meet the team
Here to support you
Josh Probert-Waters
Director
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Eight years of implementing project management software in UK practices.
Josh started Hyphen Digital after watching too many practices buy software that never made it past configuration:
- picked because of a feature list
- set up to a vendor’s default template
- abandoned six months later when nobody could find what they needed.
His focus: implementations that get used, not just installed.
Chris Gascoyne
Co-Founder
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Chris, Hyphen’s Co-Founder, has owned his own Accountancy practice for 30+ years and is an Xero Gold Partner.
With a keen eye for technology, Chris supports Hyphen’s Accounting partners in making sure their clients are utilising the Xero App Store as best they can.
He’s worked with hundreds of Xero clients and knows exactly what “good” looks like when it comes to visibility, efficiency, and control.
"We're not interested in handing you a configured system and walking away. We want to be the people you call when something's not working six months later."
Josh Probert-Waters
Our Approach
Our process is simple, and deliberately so.
We don’t believe in jargon, or in dragging you through long discovery projects that don’t go anywhere.
Map
We understand how your practice runs before touching any software. Workflows, team structure, how you bill, where the leaks are.
Implement
Configure, integrate, migrate, train. Four weeks, mapped to your stages. We test against real jobs from your practice before anything goes live.
Support
We stay with you after go-live. Three-month rolling minimum. Software is never "done", so neither are we.
BOOK A DISCOVERY CALL
A 30-minute conversation to see how we can help.
Tell us how your practice currently runs and where you want help.
- Walk-through of your current setup, gaps and quick wins.
- Honest view on whether implementation is right for you.
- Indicative cost and timeline if you'd like to go further.
questions?
Frequently asked questions
What software do you implement?
We implement a number of Project Management systems, including WorkflowMAX, Drum, Fergus and WorkGuru. All integrated with your accounting platform, Xero or Quickbooks Online.
Do you only work with architects?
Architects are our deepest specialism. We’re a RIBA Corporate Partner and our methodology is built around RIBA stages.
The same approach works for adjacent professional practices: surveyors, town planners, consultants, and similar built-environment firms. If you’re outside that, we’ll tell you on the discovery call rather than waste your time.
What if we already have software in place?
Common situation. If you’re already on a tool and it’s working, we’ll say so.
If it’s the wrong fit or has been implemented poorly, we’ll be honest about what it would take to either fix it or migrate.
The discovery call is free, and the honest answer is sometimes “don’t change anything yet.”
How long does an implementation take?
Four weeks for the build, with role-specific training in the fourth week.
Week five onwards is ongoing support: three-month rolling minimum, no long lock-ins.
Smaller practices can move faster on the guided implementation tier.
Does it integrate with Xero or QuickBooks?
Yes, every implementation does. We believe it’s absolutely crucial that your project management and finance tools are integrated.
Otherwise, it’s like driving a car and not checking the fuel gauge.