Keeps Your Systems Running Smoothly

From troubleshooting to training refreshers, we make sure your Xero ecosystem continues to deliver value long after implementation.

Is This You?

Common Challenges We See

Struggling to troubleshoot errors or broken integrations
New team members unsure how to use Xero apps correctly
Updates or feature changes causing confusion
Wasting hours on support tickets that go unanswered
Outgrowing your original setup but not knowing how to adapt it

How Our Xero App Support Service Helps

Priority access to experts who know your setup inside out
Troubleshooting issues quickly so downtime is minimised
Training refreshers to get new staff up to speed fast
Guidance on new features and how to make the most of them
Proactive advice to ensure your systems evolve with your business

Perfect For…

Business
Owners

Get peace of mind knowing there’s someone on hand to keep your Xero apps running smoothly, so you can stay focused on growing the business

Accountants
& Bookkeepers

Offer your clients extra value without the added workload. We handle ongoing app support while you focus on the numbers.

Finance & Admin Teams

Daily users get direct access to expert help when something doesn’t look right, keeping processes running without bottlenecks.

What’s Included in Your Xero App Support

Onboarding Call

We start by learning your setup and the apps you rely on most. This means when issues crop up, we already understand your system and can respond quickly.

Choose Your Support Package

We’ll help you pick the level of support that fits your needs and budget. Whether it’s light-touch help or more proactive guidance, you stay in control.

Get in Touch Anytime

When something doesn’t look right, just drop us an email or give us a call. We’ll jump in to diagnose the issue and keep things running smoothly.

Fix & Explain

We resolve problems quickly and talk you through what happened. That way, your team not only gets the fix but also builds confidence for the future.

Ongoing Partnership

Beyond troubleshooting, we’ll share proactive advice and highlight opportunities to improve your setup. Think of us as an extension of your team, always on hand when you need us.

How It Works

Book a Support Call

What our clients say

“They know our setup inside out, which means problems get fixed quickly and without stress. Having them on hand for ongoing support has given us real peace of mind”

– Laura B., Finance Manager, Engineering Services

“Josh was an invaluable support during this time, particularly to me, guiding us through every step of the migration and continuing to help with everyday queries ever since.”

– Gemma F., Operations Manager, Electrical Engineers

Why Choose Us

Dedicated Xero Ecosystem Experts

Our focus is 100% on Xero and its apps. When issues arise, we know exactly where to look.

Beyond Technical Fixes

We don’t just solve problems; we explain solutions and help your team build confidence along the way.

Flexible Packages

From ad-hoc help to structured monthly support, you choose the model that fits.

Long-Term Partnership

We don’t disappear after implementation. We’re here as your ongoing partner in making Xero apps work for you.

FAQs

Frequently asked questions

Do you support all Xero apps?

Yes! If it connects to Xero, we can provide support. Our experience covers a wide range of apps across different industries.

Can you support multiple apps at once?

Absolutely. Many clients use a stack of tools, and we provide support across the whole ecosystem, not just one app.

Do you replace vendor support?

Not entirely, but we often resolve issues faster because we understand your full setup. Not just one piece of software.

How do you deliver support?

Support is provided via email, video calls, and screen-sharing sessions. We tailor our approach depending on the issue.

Do you offer fixed support packages?

Yes. We offer flexible packages so you can budget for support and avoid surprises.